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Study: OpenOffice five times more popular than Google Docs
But both still lag behind Microsoft, which hopes to cement its lead with Office Web

November 14, 2008 (Computerworld) Confirming recent comments by Microsoft Corp. CEO Steve Ballmer, an independent study released Friday found OpenOffice.org's free office suite to be five times more popular among adult U.S. internet users than Google Docs.
Microsoft Office remains dominant, with 51% of American internet users over age 18 using it, according to a 6-month study conducted by market researcher ClickStream Technologies.
OpenOffice.org was used by 5% of people, versus Google Docs' 1%, according to the survey of 2,400 users on their home PCs conducted between May and November of this year. OpenOffice.org was also found to be used more often, 8.7 days, versus 1.5 days; and longer, an average of 9.3 minutes, versus 3.4 minutes for Google Docs, according to ClickStream's panel, of which two-thirds was comprised of women.
During a keynote speech at a Gartner Inc. conference last month, Ballmer said: "We have better competition today than Google Docs and Spreadsheets. We get more competition from OpenOffice and StarOffice, frankly."
Microsoft hopes to cement that domination with its upcoming Office Web, as well as online versions of its Exchange and SharePoint products to be announced on Monday.
OpenOffice.org may provide some resistance, however. The latest version, OpenOffice.org 3.0, had a strong first week in October, with more than 3 million downloads. After one month, OpenOffice.org 3.0 had been downloaded 10 million times, the group said.
ClickStream also found that 68% of Google Docs or Spreadsheets users also used Microsoft Word at least once, "indicating that Google Docs has yet to be considered a stand-alone product by most of its users."
In contrast, 74% of OpenOffice users didn't use Word at all.
"Although Google Docs and Spreadsheets has been touted as a potential competitor to the Microsoft Office Suite, OpenOffice is currently the more likely app to take that position, possibly indicating the value of offline and local processing enabled by installed applications," said ClickStream.
A Google spokesman said in response to ClickStream's finding, "Google Docs has millions of active users and hosts tens of millions of documents. It has seen strong and steady growth since it launched two years ago as people have increasingly shifted to the cloud in order to access and collaborate on documents online."
ClickStream's figures are not surprising. A NPD Group Inc. survey reported similar findings last year.
But the ClickStream findings may arouse some skepticism. The company's CEO, Cameron Turner, formerly worked at Microsoft doing similar market research on Microsoft Office and its competitors.
Turner said ClickStream was not paid by Microsoft to conduct this study.
He added that ClickStream does paid research projects for a number of software vendors, including Microsoft and a major competitor, Adobe Systems Inc. It also monitors the use of Mac and Linux software.
According to ClickStream's findings, Google Docs was even less popular than Corel Corp.'s WordPerfect suite.
Version 12 of WordPerfect alone was used by 3% of users, according to ClickStream's panel, which includes users recruited through cash and prizes, making it the third most popular productivity application behind OpenOffice.org. Adding up versions 9 through 13 of WordPerfect gave it a total usage of 6%, though ClickStream said the likelihood of overlap meant that its actual share was still lower than that of OpenOffice.org.
ClickStream's figures for OpenOffice.org include usage of StarOffice, a near-identical version that is sold for $70 and officially supported by Sun Microsystems Inc. Google began distributing StarOffice via its free Google Pack download service in August 2007.
But it recently pulled StarOffice from Google Pack, suggesting that Google is starting to feel competitive with OpenOffice.org.
Not so, says Google. "We are constantly evaluating which products to include in Google Pack to make it more valuable to users. At this time the agreement to distribute StarOffice through Google Pack has expired, and we have decided with Sun not to renew the agreement," a spokesman said.
Other free Microsoft word processers are actually far more popular than OpenOffice.org or Google Docs. Notepad was used by 48% of those surveyed by ClickStream, though more sparingly than OpenOffice.org. WordPad, meanwhile, was used by 21% of apparently thrifty users.
Fewer than 1% of users used Zoho Office, while none of ClickStream's sample used ThinkFree or WriteBoard.
Intel launches Core i7 as PC demand softens
The processors are much more powerful than Intel's current desktop products


November 15, 2008 (IDG News Service) Intel began sales of its high-end Core i7 desktop chips in Tokyo late Saturday night, bringing to market a series of processors that are significantly more powerful than any of the company's current desktop products.
In a move intended to stoke demand among Japanese PC enthusiasts, shops in Akihabara, Tokyo's main electronics district, stayed open past midnight to put the first Core i7 chips on sale. The launch preempted a San Francisco news conference planned for Monday, as signs increasingly point to softening global demand for computers.
"This is a major new architecture for Intel and to be able to launch it here first to the user-community that Akihabara supports is a really exciting thing for us to do," said Steve Dallman, vice president of sales and marketing and general manager of Intel's worldwide reseller channel organization, shortly after the midnight launch. He was referring to the PC hobbyists and gamers who crowd the areas electronics stores in search of components to build their own computers.
"One of the features in the new processor I think they are going to be very excited about is Turbo-mode," he said. "There's also Turbo-tuning, which allows them to go in for the first time and tune 20 different parameters to optimize the performance of the processor."
The 3.2GHz Core i7 965 Extreme Edition is priced at $999, while the 2.93GHz Core i7 940 and 2.66GHz Core i7 920 are priced at $562 and $284, respectively. Additional versions of Nehalem targeted at other market segments, including laptops, are expected to be released next year.
Several hundred people crowded stores that were open from around 10 p.m. Saturday until 1 a.m. Sunday to check out the new chip and buy it. It was offered alongside compatible motherboards and other components.
"We ran-out of the high-end ones, the 965 processors, and the motherboards above ¥40,000 (US$410)," said Keisuke Kurashi, manager of the Faith store in the electronics district.
Core i7 is the first chip series based on Intel's Nehalem architecture to hit the market. Manufactured using a 45-nanometer process, these chips differ from Intel's existing products in several ways, most notably with the inclusion of an on-chip memory controller and faster links that connect the processor with main memory.
The chips that went on sale late Saturday aren't for the average user.
The first Core i7 processors were designed for systems aimed at gamers and other high-end users, and not the mass market, said Bryan Ma, director of personal systems research at IDC Asia-Pacific.
Despite the challenging economic environment, the release of Core i7 gives Intel a boost by strengthening its desktop product line and will keep the company one step ahead of rival AMD in the high-end desktop space. "They need to stay competitive," Ma said.

The Core i7 launch comes as overall PC demand is weakening in markets around the world. To what extent the new chips will convince buyers to upgrade their systems remains to be seen, and industry observers will be watching closely.

On Wednesday, Intel sent stock markets diving with a warning that it's fourth-quarter revenue will be sharply lower than the company's earlier estimates, signaling that demand for PCs was falling short of expectations. The chip maker also warned that gross margins, a broad measure of the company's profitability, will be lower than expected at 55 percent instead of the previous estimate of 59 percent.

"Revenue is being affected by significantly weaker than expected demand in all geographies and market segments," Intel said in a statement.

Intel said the revised gross margin estimate was primarily caused by lower revenue projections, but also blamed "other charges associated with the weaker-than-expected demand environment."

Those other charges include the cost of excess capacity and inventory write-offs, according to a research note put out by Credit Suisse analyst John Pitzer, who said the slowdown in PC demand will persist beyond December.

"We expect the weaker demand environment to persist into at least 1H09," Pitzer wrote, referring to the first half of next year.

As a result, Pitzer lowered his 2009 revenue forecast for Intel to $33.8 billion, a decline of 12% compared to his 2008 forecast. He also said Intel's gross margin could fall to 50% during the first quarter of 2009 due to lower revenue, the cost of carrying excess production capacity, inventory write-offs, and startup costs for Intel's upcoming 32-nanometer process technology.
Intel's Moorestown platform to get 3.5G support

HSPA support in Moorestown hints Intel recognizes that users will want an alternative to WiMax for connecting wirelessly outside of Wi-Fi hotspots

Intel's upcoming Moorestown chip platform will include optional support for high-speed cellular data services when it hits the market in 2009 or 2010, Intel said Monday.

Moorestown will be based on Lincroft, a system-on-chip that includes an Atom processor core and a memory controller hub, and a chip set called Langwell. Designed for small, handheld computers that Intel calls MIDs (mobile Internet devices), Moorestown will offer optional support for both WiMax and HSPA (High Speed Packet Access) cellular networks.

[ See related story, "Intel video shows first Moorestown device." And get the latest on mobile developments with InfoWorld's Mobile Report newsletter. ]

Intel is heavily pushing WiMax, which it sees as the best option for future wireless broadband services. But WiMax availability is very limited and it will take time for networks to enter commercial operation and expand their coverage areas. The addition of HSPA support to Moorestown hints that Intel recognizes that WiMax may not be extensively deployed as quickly as it would like, and users will want an alternative way of connecting wirelessly outside of Wi-Fi hotspots.

This isn't the first time Intel has flirted with offering 3G support to computers. In 2007, the company shelved an agreement with Nokia to provide 3G modules for Centrino laptops, saying customer interest in the technology was lukewarm.

That appears to be changing. At the Intel Developer Forum in San Francisco during August, Belgium's Option showed off HSPA modules it developed for MIDs based on Intel's Atom. On Monday, Intel announced that Option and telecom equipment maker Ericsson will make low-power HSPA modules that will be offered as an option with Moorestown.

Intel is making its own WiMax module for Moorestown. The module, code-named Evans Peak, made an appearance at the Ceatec show in Japan during late September.
Ericsson achieves 100Mbps rates in LTE trials

Ericsson expects that the first commercial network of LTE next-generation mobile technology will go live in the fourth quarter of 2009

Ericsson has managed to achieve rates in excess of 100Mbps with next-generation mobile technology LTE (Long Term Evolution) during recent field trials.

LTE is pitched as a successor to the 3G (third generation) mobile services such as the European UMTS (Universal Mobile Telecommunications System) and similar wide-band CDMA (W-CDMA) services.

[ For more on LTE and its struggle to become the dominant architecture for broadband wireless infrastructure , read "The looming battle over wireless broadband." And find out more about rival WiMax in InfoWorld's report "Does WiMax work in the real world?" ]

Ericsson's goal in the field trials was to show that LTE works all the way from the base station to the terminal. "It's always easy to say that you can get a certain speed in a lab environment, but here we have used real antennas and real distances to the terminals, and also in a moving vehicle," said Lars Tilly, head of research at Ericsson Mobile Platforms.

Using four transmit streams (the maximum number supported in the LTE standard), four receive antennas and bandwidth of 10MHz, the measured peak rates exceeded 130Mbps. This translates into approximately 260Mbps, given the maximum bandwidth of 20MHz, according to an article in Ericsson Review.

"Not everyone will be able to get 100Mbps. You need pretty good conditions for it to work, and you need to be relatively close to the base stations, a couple of hundred meters," said Tilly.

The company also evaluated application-level performance using two transmit and two receive antennas, and the TCP (Transmission Control Protocol) bit rate was more than 40Mbps at least 50 percent of the time and more than 100Mbps at least 10 percent of the time along a test route, which a majority of the time stayed within 1 kilometer from the test site.

The test also shows how important it is to use MIMO (Multiple-Input Multiple-Output) to get the most out of LTE. Using four transmit and receive antennas increase performance by a factor of three compared to a basic setup. But at the same time Ericsson warns that MIMO-related gains are strongly dependent on radio conditions.

All the major telecommunications equipment vendors are currently working at full speed to get LTE out the door, according to Martin Gutberlet, analyst at Gartner.

He isn't worried about the base stations. Instead it's the lack of access to the necessary spectrum, which still hasn't been handed out in many European countries, including U.K., France, and Germany, that could lead to delays, according to Gutberlet.

Ericsson expects that the first commercial LTE network will go live in the fourth quarter of 2009, according to a spokeswoman.
Google set to release Android source code
By making the source code for its mobile OS open, Google expects that a wide variety of applications will appear as well as cheaper and faster phones

Google planned to announce on Tuesday that the source code for its mobile operating system, Android, is now available for anyone to use free. The move was expected, although the timing was uncertain.

» Back to special report: Google Android: Invader from beyond

Developers can find the source code on the Web site for the Android Open Source Project.

[ Read the review of T-Mobile's new Android-based phone, and take InfoWorld's slideshow tour of the T-Mobile G1. | Catch up on all the developments with Google Android in InfoWorld's special report. ]

"An open-sourced mobile platform, that's constantly being improved upon by the community and is available for everyone to use, speeds innovation, is an engine of economic opportunity and provides a better mobile experience for users," said Andy Rubin, senior director of mobile platforms for Google, in a statement.

The first Android phone isn't yet on the market -- the G1 goes on sale in the United States from T-Mobile on Wednesday. Journalists were first able to publish reviews of the G1 last week.

Google expects that by making the source code for the operating system open, a wide variety of applications will appear, as will cheaper and faster phones.

But Google's model for Android has some critics. The LiMo Foundation, which publishes specifications for middleware for mobile Linux devices, and of which Google is not a member, says that Google's model might be too open.

"There's a debate about whether Google's approach to openness is sustainable and good for the industry," said Andrew Shikiar, director of global marketing for the LiMo Foundation.

Android will be released under the Apache license, which doesn't require developers to share their changes to the code back with the community, he said. This is one of the reasons why some people wonder whether Android will become fragmented as various incompatible versions of the software appear in phones across the market.

In the FAQ section of the site for the Open Handset Alliance, the group supporting Android, Google says that using the Apache license will let manufacturers innovate on the platform and allow them to keep those innovations proprietary as a way to differentiate their offerings.

Shikiar floats a more sinister reason that he's heard for why Google may have chosen the Apache license. "If it's fragmented and scattered, and the only common version is the Google-optimized one, it's good for them," he said. That's because the G1, which is optimized by Google, comes loaded with many Google services that can eventually bring in revenue for the search giant. If that turns out to be the best version of an Android phone, more people will use it and so, presumably, more people will be using Google apps.

LiMo and Symbian, which also is going open source, each use different licenses, but both include obligations for people who change their code to share their changes, Shikiar said.

Shikiar also criticized Google because he said the search giant hasn't created any sort of governance model for the Open Handset Alliance and doesn't publicly publish the group's membership agreement. A governance model spells out for participating companies exactly how their intellectual property can be used by other members. Without it, members might be reluctant to contribute, he said.

The OHA did not reply to questions recently posed regarding its choice of license and its governance model. Google also was not immediately able to respond to similar questions.

Top 10: Microsoft's bug, Greenspan speaks, Android launches

This week's roundup of the top tech news stories includes Microsoft's critical bug, Android's launch, the tech economy, and more

Soon after Microsoft released a patch for a critical bug in its Windows Server software, attack code surfaced, and by Friday afternoon an early sample of the code was out, which led to the week ending on a warning note. Between the beginning and the end of the week, former Fed chairman Alan Greenspan blamed the U.S. economic crisis at least in part on the use of bad data. Perhaps next week will bring better news.


1. Attack code for critical Microsoft bug surfaces and New worm feeds on latest Microsoft bug: It didn't take long after Microsoft provided information about a critical Windows flaw, along with a patch, before attack code showed up. Developers of the Immunity security testing tool had an exploit written within a couple of hours of Microsoft's announcement on Thursday. Although the developer's software is only for paying customers, security researchers said they expected a version of the code to go public soon. That happened Friday afternoon when sample code appeared on the Web. The flaw, in Windows Server service, which is used to connect network resources, was also being exploited by a worm.

[ Video: Catch up on the news of the week with the World Tech Update ]

2. Greenspan, Cox tell Congress that bad data hurt Wall Street's computer models: Insufficient and faulty data used in risk management models contributed to the financial mess embroiling the U.S. and rippling across the globe, said former U.S. Federal Reserve chairman Alan Greenspan. Financial firms made business decisions using "the best insights of mathematicians and finance experts, supported by major advances in computer and communications technology," Greenspan told the House Committee on Oversight and Government Reform. "The whole intellectual edifice, however, collapsed in the summer of last year because the data inputted into the risk management models generally covered only the past two decades -- a period of euphoria."

3. Microsoft expanding Surface access: In order to get the SDK for Microsoft's touch-based apps platform, developers had to buy Surface hardware, which could be a pricey proposition. Well, no more: Microsoft will give the SDK to developers who attend a Surface workshop at its Professional Developers Conference next week.

4. Android phone launch day relatively quiet: Google's Android phone went on sale Tuesday, with people here and there standing in short lines outside of stores to be first to get their handsets. While there wasn't anything approaching the buzz surrounding the first iPhone sales, T-Mobile stores reported a steady stream of customers for its G1 phone, which is the first on the market to run the Android operating system.

[ Special report: All about Google Android ]

5. Intel repudiates executives' criticism of the iPhone: Comments from Intel executives who criticized the iPhone weren't appropriate, Intel said, after reports on the statements emerged from the company's developer forum in Taipei. Shane Wall and Pankaj Kedia said the iPhone is slow and incapable of running the "full Internet" because the smartphone has an Arm processor instead of, you guessed it, an Intel processor. "Apple's iPhone offering is an extremely innovative product that enables new and exciting market opportunities. The statements made in Taiwan were inappropriate, and Intel representatives should not have been commenting on specific customer designs," the company said later in a statement posted on its Chip Shots Web site.

6. Gmail activation problem in Apps finally solved: A problem was finally solved this week with Google Apps that kept those who recently subscribed to its Web-hosted office suite from being able to get to their new Gmail accounts. The problem kept Gmail accounts from being activated for new Apps users, starting late last week. The company said Monday the problem would be fixed by Tuesday, but it didn't work out that way, to the consternation of many Apps users, or would-be users.

7. Sun tussles with startup over noted systems designer: In an oddball of a story, startup Arista Networks set off a mini firestorm with Sun Microsystems when it announced that Andreas Bechtolsheim is the company's new chief development officer. Bechtolsheim, you see, is Sun's chief scientist and a top-notch systems designer, so Arista's news led to reports that he had resigned from Sun, which Sun denied, sending e-mail to journalists saying those reports were inaccurate and that he would continue at the company, though part time. That led Arista's director of marketing, Mark Foss, to say that as far as the startup is concerned Bechtolsheim is working full time at Arista, and that there was "a miscommunication" between his company and Sun that they were working to clarify. Bechtolsheim then did the clarifying -- he works full time now at Arista, which he cofounded and where he also serves as chairman, but he's going to advise Sun on a part-time basis of "no more than one day a week."

8. Intel shows off new laptop platform: Users got a glimpse of Intel's upcoming laptop platform, code-named Calpella, at the Intel Developer's Forum in Taiwan. The primary focuses of Calpella are efficiency and battery life.

9. Microsoft looks to secure Web content: At its Professional Developers Conference next week, Microsoft will show off its Web Sandbox initiative, which seeks to secure Web content by isolating it. The technology includes a cross-browser JavaScript virtualization layer that provides a secure standards-based programming model without requiring any add-ons.

10. Where the presidential candidates stand on tech issues: Both Democrat Barack Obama and Republican John McCain bring technology experience to the table as presidential candidates, though the experiences are quite different. Obama is an avid user of technology -- he's among the capital's BlackBerry enthusiasts -- while McCain admits he's not much for using electronic devices, but he has been on the Senate Commerce, Science and Transportation Committee for a long time, and a lot of technology-related legislation passes through that group before going to the full Senate. IDG News Service took a look at where they each stand on five key technology areas: telecommunications, national security, privacy, IT jobs, and innovation.
Office 2007 Service Pack 2 due in spring '09
SP2 of Office 2007 will introduce support for ODF and PDF as well as a more reliable calendar and faster performance for Outlook and other improvements

Microsoft said via a company blog Wednesday that Service Pack 2 (SP2) of Office 2007 will ship between February and April of next year.

The software maker had already said that SP2 will introduce support for the Open Document Format (ODF) used by Office's chief competitor, OpenOffice.org, the Portable Document Format (PDF) created by Adobe Systems, and its own XML Paper Specification (XPS) that is meant to compete with PDF.

The Office Sustained Engineering blog confirmed those features, and some others:

A more reliable calendar and faster performance for Outlook 2007;
Improvements to Excel 2007's charting;
Enabling Object Model support for charts in PowerPoint 2007 and Word 2007;
An uninstallation tool for Office 2007 service packs;
Improvements to server editions of Office 2007.

This is in contrast to SP1 of Office 2007, released last December, which mostly provided bug fixes rather than new features.

Office 2007 was released to businesses in November 2006, the same time as Windows Vista, with shipments to consumers and small businesses in January the following year.

Office 2007 was far different than prior versions, using a new "Ribbon" interface. Despite the risk of customer rejection, Office 2007 has been widely considered a sales and marketing success, unlike Vista.

Microsoft said it plans to divulge more details in Office blogs in the next few weeks. It will also begin inviting Office enterprise customers to a private SP2 beta in the next few days, which may or may not turn into a public one.